Shipping & Delivery

Last updated: 29 October 2026

We do our best to prepare and deliver your order quickly and accurately. This page explains how we prepare orders, delivery times, how we ship, tracking, and what we need from you.

1. Free shipping across Australia

Rose & Maree Sydney offers free standard shipping on every order to any address in Australia.

Prices are in Australian dollars (AUD), and the total you see at checkout includes free shipping.

2. Order preparation

Orders are prepared within 1–3 business days after your payment has been received.

When your parcel ships, you will receive an email with a tracking link so you can follow your delivery.

3. Delivery times

Most orders arrive within 7–12 business days of being placed: 1–3 business days to prepare your order, then about 6–9 business days in transit to your address in Australia.

These delivery times are estimates and are not guaranteed. They can vary depending on your location and the carrier.

Delays can happen because of, among other things:

• high order volumes;
• public holidays;
• carrier disruptions;
• bad weather;
• customs checks, where they apply;
• incorrect or incomplete delivery details;
• other circumstances beyond our reasonable control.

4. How orders are shipped

We don’t have a warehouse in Australia. Orders are shipped directly from our supplier’s warehouse in China to your address.

Shipping directly lets us avoid unnecessary handling steps between the supplier and the delivery.

The carrier used may vary depending on your order and your location.

5. Tracking your order

As soon as your order ships, you will receive an email with a tracking link. You can also check your delivery on our Track Your Order page.

It is the customer’s responsibility to keep up to date with the status of the delivery once the parcel has shipped.

Depending on the carrier and your address, a parcel may:

• be delivered directly to the address provided;
• be left in an agreed safe place;
• be taken to a nearby collection point; or
• require additional delivery instructions.

If a parcel is taken to a collection point, it is up to the customer to collect it within the time given by the carrier.

If your delivery looks late, or tracking hasn’t updated for some time, please contact us through our contact page. We will check the delivery and help as much as we can.

6. Delivery address

It is the customer’s responsibility to give complete and correct delivery details when ordering.

Please check carefully:

• your first and last name;
• your street name and number;
• your unit or apartment number, if any;
• your suburb;
• your state or territory;
• your postcode;
• your country.

If you notice a mistake in your delivery details, please contact us as soon as possible through our contact page.

We can’t guarantee an address change once an order is already being prepared or has already shipped.

If an order has to be sent again because the delivery details were incorrect or incomplete, additional shipping costs may be charged.

7. Marked as delivered but not received

If your tracking shows that your parcel has been delivered but you can’t find it, please:

1. check around the delivery location and any agreed safe places;
2. ask other members of your household, your neighbours, or your building manager or reception, if you have one;
3. check whether the carrier left it at a collection point or parcel locker;
4. contact the carrier for more information about the delivery;
5. contact us through our contact page if you still can’t find the parcel.

We may ask you for your order number, your tracking number and other information reasonably needed to check the delivery.

A “delivered” status recorded by the carrier is taken into account in our review, but it does not automatically remove any rights you have under the law.

8. Lost or very late parcels

If a parcel appears to be lost or very late, please contact us through our contact page.

We will check the tracking and, where appropriate, contact the carrier or logistics partner to investigate.

Any refund, replacement or other solution will depend on the circumstances of the delivery, our policies and your rights under applicable law.

9. Customs and import charges

Because orders are shipped from outside Australia, they may be subject to customs checks and, in some cases, duties, taxes or handling fees charged by the authorities.

These charges are not set by us. Unless we have told you otherwise at checkout, any such charges that apply are payable by the recipient.

10. Contact us

For questions about shipping, delivery or tracking, please use our contact page or email us at info@rosemareesydney.com.