Frequently Asked Questions
How much does shipping cost?
Nothing. We offer free shipping on every order to any address in Australia.
Prices are shown in Australian dollars (AUD). For full details, see our Shipping & Delivery page.
How long does delivery take?
Most orders arrive within 7–12 business days. Orders are prepared within 1–3 business days and shipped directly from our supplier’s warehouse in China, with free tracked shipping to any address in Australia.
How do I track my order?
Once your order ships, we send you an email with a tracking link so you can follow your parcel.
You can also check on the status of your delivery on our Track Your Order page. Delivery times vary, and it can take a little while for the carrier’s first tracking update to appear.
Can I return an item?
Yes. Every order is backed by our 30-day money back guarantee: you can return items within 30 days of delivery for a refund, under the conditions on our Returns & Refunds page.
Please contact us through our contact page before sending anything back, and we will send you the return instructions.
How do I find the right size?
Our shoes and sandals have a size guide on the product page. For clothing, choose your usual size. If you are between two sizes, we recommend choosing the larger one.
If you are still unsure about the size or fit of an item, send us a message through our contact page before you order.
Is it safe to pay on your website?
Yes. All payments run through Shopify’s secure checkout.
The payment options available are shown at checkout and may include major credit and debit cards, PayPal, Apple Pay, Google Pay and Shop Pay. We do not store your complete card details on our own systems.
You can find out more on our Payment Methods page.
Do you offer discounts if I buy more than one item?
Yes. Bundle discounts are applied automatically at checkout, so there is no code to enter:
- 10% off 2 items
- 15% off 3 items
- 20% off 4 or more items
How can I contact you?
Please use our contact page or email us at info@rosemareesydney.com. If your question is about an existing order, include your order number so we can help you faster.
